Frequently Asked Questions
Everything you need to know about your NAMED COLLECTIVE order.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days. You will receive a tracking link as soon as your order departs our warehouse.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a request and receive a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. Many of our pieces are designed for an oversized fit; we recommend sizing down if you prefer a more tailored look.
Are your garments sustainably produced?
NAMED COLLECTIVE is committed to ethical manufacturing. We work with certified factories that ensure fair wages and safe working conditions, utilizing high-quality fabrics designed to last and reduce fast-fashion waste.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay in select regions.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders immediately. You can request a cancellation within 1 hour of purchase by contacting our support team, but once an order has entered the fulfillment stage, it cannot be modified.